Your States are not quite United as we can’t currently ship to these places. Sorry, we're working on it...
Alaska, Guam, Hawaii, Puerto Rico, South Dakota & Utah.
If you’re living anywhere else in the US, good news, we can ship to you.
OUR SERVICES
James Gin provides a Site for the purpose of assisting consumers connect to Retailers to engage in the sale, service, and delivery of alcoholic beverage products (the “Products”) by Retailers. All orders placed are reviewed, accepted and ultimately fulfilled by licensed alcohol beverage retailers (the “Retailer(s)”). James Gin does not itself provide or sell alcoholic beverages or transport alcoholic beverages and is not a licensed alcohol beverage retailer or carrier.
All alcohol orders are processed and fulfilled by licensed third-party retailers on the Bottle Nexus network. The checkout functionality is provided solely for the convenience of our consumers. To contact a retailer with questions about your order, please email to retailer@jamesgin.com.
SHIPPING AND DELIVERY POLICY
Shipping is usually carried out through UPS to states where permitted. However, alternative carriers may be utilized depending on the recipient's location, individual retailer preferences, or carrier contracts. A signature of a person who is 21 years of age or older is required upon delivery. Alcohol sales are not available to individuals under the age of 21.
Orders may only be shipped to valid physical addresses. At this time, shipments to P.O. Boxes or similar addresses are not supported by our licensed retailer partners or carriers. Orders submitted with such addresses may be canceled and may be subject to return shipping and restocking fees.
Customers may track their orders via the carrier’s website using the link provided at checkout. Should any issues arise, customers are encouraged to contact the fulfillment retailer for assistance.
The order will be shipped to the shipping address provided by the customer at the time of checkout. Any requests to modify the shipping address after the order has been processed are not guaranteed once the package is en route with the carrier. The customer is fully responsible for any costs or losses resulting from an incorrect or incomplete shipping address, including charges related to wrongful delivery, rerouting attempts, or undeliverable packages.
Retailers generally do not ship on weekends or government holidays though may process orders at night and on weekends. If you receive a “Shipping Confirmation” email after 5PM EST on a weekend or holiday, it means the Retailer has processed and packed your order; however, the courier service will ship it on the next business day.
Once a purchase of the Products is made from a Retailer, you assume title and ownership of the wines/spirits. By arranging transportation, the Retailer is providing a service to you and acting on your behalf. You are solely responsible for determining the legality and tax consequences of having wines/spirits shipped to you.
SHIPPING REGULATIONS/RESTRICTIONS
Certain states prohibit the direct importation of alcohol from certain other states. Orders placed for address within those states may be canceled and you will be issued a complete refund. It is your responsibility to know whether you may receive shipments from out-of-state Retailers. Bottle Nexus makes no representation as to any laws, rules or regulations regarding the sale, service, transportation or delivery of alcoholic beverages to you. Bottle Nexus is not liable for any loss or damage arising from your failure to comply with the terms set forth in these Terms and Conditions or compliance with any applicable laws.
Payments:
Bottle Nexus guarantees that your payment, less its fees, will be used to purchase and ship the Products from the Retailer to the address that you indicate.
Refund Policy:
Please contact us by email (retailer@jamesgin.com) before attempting a return. All refund requests must be made within twenty (20) days of the receipt of delivery date. We will work with the Retailer to arrange for a return, refund or credit, but returns, refunds or credits are not accepted by all Retailers in all states. If you suspect a Product is spoiled or defective, please put the cork back into the bottle and contact us. We will contact the Retailer and advise you of next steps. There are no refunds for empty bottles. Spoiled or defective Products may generally be exchanged for an item of equal or greater value only.
If the Retailer sent you the wrong Product, please contact us immediately to arrange for a replacement through the Retailer.